Privacy Policy

This Privacy Policy explains how Nextsory, a trading name of FAAB STORE LIMITED, collects, uses and protects your personal data when you visit our website or place an order. We handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who Is Responsible for Your Data

The data controller is FAAB STORE LIMITED, registered in England and Wales under company number 15929458, with its registered office at 46 Archdale Road, Sheffield, S2 1NZ, United Kingdom. For any question about this policy or your data, contact us at info@nextsory.com.

2. What Information We Collect

Depending on how you use our website, we may collect:

Contact details, such as your name, email address, delivery and billing address and phone number.
Order information, such as the items you bought, the order value and your order history.
Payment information, which is processed securely by our payment providers. We do not store your full card details.
Technical information, such as your IP address, browser type and device information.
Usage information, such as the pages you view and how you use our website, usually collected through cookies and similar technologies.
Anything you choose to tell us when you contact customer support.

3. How We Use Your Information

We use your personal data to:

Process and deliver your orders, take payment and handle returns and refunds.
Communicate with you about your order and answer your questions.
Keep our website secure and prevent fraud.
Improve our website, products and service.
Send you marketing emails, but only where you have agreed or where the law allows, and you can opt out at any time.
Meet our legal and accounting obligations.

4. Our Legal Bases

We rely on the following lawful bases under UK GDPR: performance of a contract with you (to fulfil your order); our legitimate interests (to run, secure and improve our shop); compliance with legal obligations (for example tax and accounting records); and your consent (for non-essential cookies and marketing where required). You can withdraw consent at any time.

5. Who We Share Your Data with

We do not sell your personal data. We share it only with service providers that help us run the shop, such as payment providers, delivery carriers, website hosting and email providers, and analytics providers, and with authorities where the law requires. These providers may only use your data to provide their service to us.

6. Cookies

We use cookies and similar technologies that are necessary to run the website, and, where you agree, cookies for analytics and marketing. You can manage your cookie choices through the cookie banner and your browser settings.

7. How Long We Keep Your Data

We keep personal data only as long as we need it for the purposes above. Order and invoice records are normally kept for six years to meet tax and accounting requirements. When we no longer need your data, we delete or anonymise it.

8. Your Rights

Under UK data protection law you have the right to:

Access the personal data we hold about you.
Have inaccurate data corrected.
Have your data erased, in certain circumstances.
Restrict or object to certain processing, including direct marketing.
Receive your data in a portable format.
Withdraw consent at any time.

To use any of these rights, email us at info@nextsory.com. We will normally reply within one month. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk, although we would appreciate the chance to put things right first.

9. Data Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse or alteration. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Children

Our website is not aimed at children, and we do not knowingly collect personal data from children. If you believe a child has given us personal data, please contact us so we can take action.

11. International Transfers

Some of our service providers may process data outside the United Kingdom. Where that happens, we make sure appropriate safeguards are in place, as required by UK GDPR.

12. Changes to This Policy

We may update this policy from time to time. The latest version is always published on this page.

13. Contact Us

FAAB STORE LIMITED, trading as Nextsory
46 Archdale Road, Sheffield, S2 1NZ, United Kingdom

Email: info@nextsory.com