Refund and Returns Policy

We want you to be happy with your purchase from Nextsory. If something is not right, here is how returns and refunds work.

Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days after the day you (or someone you name, other than the carrier) receive the goods, without giving a reason. If your order arrives in several parcels, the 14 days start when you receive the last one.

To cancel, email us at info@nextsory.com with your order number and a clear statement that you wish to cancel. You must then send the goods back to us within 14 days of telling us you want to cancel.

Return Conditions

To be eligible for a return, items should be:

Unworn, unwashed and in the same condition as when you received them. Trying the jeans on indoors to check the fit is fine.
Clean and undamaged, free from odours, stains, alterations (such as shortening) and signs of wear.
In their original packaging where possible, with all tags attached.
Sent with your order number or proof of purchase.

You are responsible for any reduction in the value of the goods caused by handling them more than is needed to check their nature, characteristics and fit, and we may deduct this from your refund.

How to Start a Return

Please email us at info@nextsory.com with your order number and the items you want to return. We will reply with instructions on where to send the parcel. Please do not send items to our registered office without contacting us first, as this can delay your refund.

Refunds

We will refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them back, whichever is earlier. We refund the price of the goods and the standard delivery cost you paid, but not any extra cost of choosing a more expensive delivery option than our standard one. Refunds go to the original payment method.

Return Postage

You pay the cost of sending items back, unless the item is faulty, damaged or not as described. In those cases we will cover the return postage. We recommend using a tracked service, as you are responsible for the goods until they reach us.

Exchanges

If you need a different size, length or wash, the quickest way is to return the original item and place a new order for the one you want. This also helps make sure your preferred size is still available.

Items That Cannot Be Returned

Jeans that have been worn outside, washed, altered, hemmed or damaged cannot be accepted as a change-of-mind return. This does not affect your rights if the item is faulty.

Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your order arrives faulty, damaged or not what you ordered, please contact us as soon as possible at info@nextsory.com with your order number and a photo of the item. You may be entitled to a repair, replacement or refund, depending on the circumstances and how long you have had the item. Your statutory rights are not affected by this policy.

Late or Missing Refunds

If you have not received your refund when expected, please check with your bank or card provider first, as processing times can vary. If you still have not received it, contact us at info@nextsory.com and we will look into it.

Contact Us

For any question about returns or refunds, email us at info@nextsory.com.